SUPPORT
 

Frequently Asked Questions

Is online gambling legal?
The World Trade Organization handed down a landmark decision against the United States. In its ruling the WTO found that the US government law prohibiting online gambling was illegal. In order to abide by the ruling, the US would have to either remove exceptions for horse racing or they would have to repeal the law entirely. The legislation, enacted last October, essentially places the onus of responsibility for monitoring internet gambling transactions on the banking institutions. It does not make it illegal to actually place bets online.

Is your company licensed to operate gambling software?
is legally licensed to operate by the government of Curacao.

How old do I need to be to play?
To play for real money you must be a minimum of 18 years of age. In some jurisdictions you might need to be older. You must abide by the applicable laws in your area. If you are not of legal age you can practice and participate in all games where real money is not involved.

Are my winnings subject to taxes?
It is your responsibility to find out what the tax implications are in your jurisdiction. Every country has unique tax laws and it is up to you, the player, to pay taxes on your winnings as applicable.

How do I get started?
You can play our games for free without creating an account by using “Practice Mode.” To play for real money, you need to create an account. After your account is created you will need to deposit funds into your account. As soon as money is in your account you can play our instant play casino games, bet on your favorite sports, or play poker.

What is my PIN? Why do I have to have one?
Your PIN is your Personal Identification Number. This number is needed for you to have the ability to withdraw any money. Your PIN is distributed via e-mail during the account creation / deposit process. One of the most important aspects of your gaming account is the highest level of security we provide. We want you to rest assured that your funds are always safe. You should never inform other people of your PIN.

How am I assured that the cards are being dealt fairly?
We have taken extreme measures to ensure all of our games are played out as randomly and fairly as possible. Every casino game in our repertoire adheres strictly to the gaming regulations of Nevada.

Using advanced random number generation technology, we are confident that all cards are dealt randomly and fairly. This produces numbers that are as close to true random numbers as possible.

What is Free Money?
Free Money is the currency we use when you are awarded any type of bonus money. Bonuses can be earned when you make a deposit, through redeeming your Club Cash points, or by spinning the Big Wheel 'O' Free Money.

Free Money cannot be withdrawn from your account. As you play any of our casino games or wager on sports your Free Money balance will be used in tandem with your real money at a ratio of 29 to 1, for every $30 wagered $29 will be taken from your Real Money account and $1 from your Free Money account. For example, you deposit $250 and receive $50 in your Free Money account upon claiming the 20% initial deposit bonus. You would wager $1500 to consume all your bonus money, only a 6x roll over on a 20% bonus.

Please note that all bonuses and the rules of play for free money are offered at the discretion of the casino/sports management.

* Free Money can not be used in Craps, Roulette and other games which allow opposite bets. Free Money is wagered at a ratio of 99 to 1 for all Blackjack games.

What is Club Cash?
Club Cash is the name of our incentive rewards program as well as the name of the points you earn when you play any of our casino games. We reward 1 club cash point for EVERY dollar wagered. To learn more about Club Cash or to redeem your Club Cash points, click here.

Who should I contact if I have questions or problems?
If you are having any problems with your account or your software, contact our customer service at:

North America:

1-866-509-6764 (Toll Free)

Fax:

1-866-335-1492

E-mail assistance:

[email protected]

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